Workshop on Education for Service Innovation

Workshop Goals: To highlight the importance of services in the US and other developed economies and the role of service innovation in promoting productivity and growth. To identify and make explicit the knowledge and skills that industry has empirically observed are important to service innovation, and the gaps in our existing curricula. To outline and debate some initial curricula developments that address the unique educational needs of careers in the service economy. To identify how existing curricula can be enhanced to enable service innovation knowledge and skills to be acquired. To understand and define the areas for additional funding investments in the development of service innovation research and education. Agenda and Presentations Submitted Essays Summary 34KB

Related Links NSF Service Enterprise Engineering NSF Engineering Education Programs IBM Research - SSME HP - Center for Systems and Services Sciences UC Berkeley - SSME RPI - Department of Decision Sciences and Engineering Systems PSU - Industrial and Manufacturing Engineering NCSU - Services Management ASU - Center for Services Leadership University of Maryland - Center for Excellence in Service Service Support Professionals Association Federation of American Scientists

NY Times article "Academia Dissects the Service Sector - but Is It a Science?"