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Workshop on Education for Service Innovation Essays


Taffy Kingscott (IBM)
US Economy Overview Download this document in PDF format 141KB
Anatole Gershman & Kishore Swaminathan (Accenture)
Industrialization of Sevrices Download this document in PDF format 48KB
Mary Ann Wangeman (EDS)
My Point of ViewDownload this document in PDF format 14KB
Umeshwar Dayal, Kannan Govindarajan, Harumi Kuno,
Martha Lyons, Brian Monahan, David Pym, Richard Taylor,
Chris Tofts, Kevin Wilkinson, & Mike Yearworth (HP)
HP Position Statement on Education for Services InnovationDownload this document in PDF format 133KB
Jim Spohrer & Paul P. Maglio (IBM)
Education for Service Innovation: Why Now?Download this document in PDF format 73KB
Douglas Morse (Oracle)
Services Innovation and EducationDownload this document in PDF format 69KB
Mary Jo Bitner & Stephen W. Brown (ASU) Service Innovation Education and Research: What is Needed? Download this document in PDF format 61KB
Susan D. Urban (ASU) Services Sciences, Management, and Engineering: A Computing Perspective Download this document in PDF format 76KB
Henry Chesbrough, Larry Downes, Robert J. Glushko,
Rhonda Righter, & Annalee Saxenian (UC Berkeley)
Designing a “Services Science, Management and Engineering” Discipline and Curriculum Download this document in PDF format 14KB
John Zysman (UC Berkeley)
The 4th Service Transformation: The Algorithmic Revolution Download this document in PDF format 155KB
Bill Hefley (CMU)
Educating an Innovative Services Science WorkforceDownload this document in PDF format 91KB
Roland Rust (Maryland)
Taking Service to the Next LevelDownload this document in PDF format 56KB
Steve Allen (NCSU)
How Can Higher Education Respond to the Services Challenge?Download this document in PDF format 39KB
Terry Friesz & Richard Koubek (PSU)
The Case for Service Science, Engineering and Management ResearchDownload this document in PDF format 89KB
Jospeh Michels
Engineering for a Better World: The Princeton VisionDownload this document in PDF format 123KB
Daniel Berg & James M. Tien (RPI)
Services Research and EducationDownload this document in PDF format 115KB
Louis E. Freund, Baruch I Saeed, & Rajiv Kapur (SJSU)
Innovation in ServicesDownload this document in PDF format 60KB
Douglas Neal (CSC)
LEF Executive Programme Point of View on Service InnovationDownload this document in PDF format 69KB
Brian Monahan, David Pym, Richard Taylor, Chris Tofts,
& Mike Yearworth (HP)
Engineering the Polymath: Innovation in Systems and Services EducationDownload this document in PDF format 9KB
Matthew J. Realff & Stephen Nash (NSF)
Scientific Foundations for Service EngineeringDownload this document in PDF format 26KB
John Sargent (Dept of Commerce)
Thoughts on Education for Services InnovationDownload this document in PDF format 34KB
Henry Kelly (FAS)
Service Science and Transformational Change in Educational InstitutionsDownload this document in PDF format 24KB
David A. Gautschi & T. Ravichandran (RPI)
Services Science – a master in search of a discipline?Download this document in PDF format 109KB
Tugrul U. Daim (Portland State University)
Innovation Management for the Service Industry<Download this document in PDF format 11KB
J. B. Wood (SSPA, TPSA)
The Rise of Service In the Technology IndustryDownload this document in PDF format 14KB

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