|
 |
 |
|
|
Call for Papers
2008 IEEE Asia-Pacific Services Computing Conference (IEEE APSCC 2008), Yilan, Taiwan, December 9-12, 2008
See full details here
|
|
| Back to top |
|
SSME Course Materials at IBM's Academic Initiative site
We offer the reader introductory course materials at the
IBM Academic Initiative.
We composed these to begin
to define Services Sciences, Management and Engineering
and the challenges in services innovation. We would like
you to consider adding to these materials.
Review our philosophy about Open Collaboration Principles
UC Berkeley
Fall 2006 SSME Lecture Series
2007 SSME Lecture Series
Massachusetts Institute of Technology Lecture Series
Knowledge @ WP Carey Arizona State University's
Knowledge@W. P. Carey is a bi-weekly online resource that offers the latest business insights, information and research from a variety of sources.
Sampling of related programs
Complete list of references
|
|
IBM's SSME site
IBM's Academic Initiative site has
details about SSME, a suggested roadmap for developing SSME courses, reading lists, considerations for skills needed in the future, and more.
Consider signing up to take advantage of free educational materials for faculty.
|
|
| Back to top |
|
Events 2008
January
HICSS 41 HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES
Sponsored by the Shidler College of Business University of Hawai'i at Manoa
Jan 7 - 10, 2008, hicss.hawaii.edu
April
2008 International Conference on Service Science (ICSS 2008) April 17-18, 2008, Beijing, China;
Sponsored by IBM and Harbin Institute of Technology (HIT)
icss2008.org
May
2008 POM - La Jolla - 19th Annual Conference of the Production and Operations Management
Society Hyatt Regency La Jolla, California, May 9 - May 12, 2008
poms.org/
June
2008 ISPIM Conference - Open Innovation: Creating Products and Services through Collaboration - will be held in Tours (Loire Valley), France on 15-18 June 2008. Organised by ISPIM and supported by ESCEM School of Business and Management, this conference will bring together academics, business leaders, consultants and other professionals involved in innovation management. The conference format includes plenary and parallel sessions with both academic and practitioner presentations and workshops. Additionally, the conference will provide excellent networking opportunities together with a taste of local culture.
To view the call for papers, please visit www.ispim.org/conference/CFP.html
SERVSIG International Research Conference 2008; Hosted by: University of Liverpool Management School, UK
5th-7th June 2008 servsig/
July
2008 5th International Conference on Service Systems and Service Management (ICSSSM 2008);
30 Jun - 02 Jul 2008; Hotel Conference Facility / Convention Centre at the Central Melbourne, Australia
ICSSSM
2008 IEEE International Conference on Services Computing (SCC 2008)
July 8-11, 2008, Hawaii, USA; Services: Business, Technology, and Application;
See CFP below; SCC 2008
PICMET Technology Management for a Sustainable Economy"; July 27 - 31, 2008;
Westin Grand Hotel; Cape Town, South Africa PICMET
August
Working Conference on IT and Change in the Service Economy:
Challenges and Possibilities for the 21st Century;
10-13 August 2008; Toronto, Ontario Canada
ryerson
September
Cross Section on Service Science within the WCC08 of IFIP to be held in Milan on
September 8th, 2008:
see unipv
and see the main WCC08 site wcc2008
October
Frontiers in Service 2008, October 2 -5 in Washington, DC
rhsmith
2008 IEEE/INFORMS International Conference on Service Operations and Logistics, and Informatics;
October 12-15, 2008, Beijing, China; ezconf
|
| Back to top |
|
Recent Events and Projects
IBM Systems Journal issue on Service Science, Management,and Engineering coming first quarter 2008. Look for it here.
Recent presentation on SSME, 1680KB
Overview of SSME pubished in POMS, 115KB
July issue of Communications of the ACM contains a special section on "Service Science" edited by Jim Spohrer and Doug Riecken:
August IEEE Computer on "Services Science: A New Field for Today’s Economy"
Kazuyoshi Hidaka's (IBM TRL) article on SSME in "Science and Technology Trends - Quarterly Review," April 2006
Brenda Dietrich (IBM Watson) and Terry Harrison's (Penn State) article in ORMS Today, June 2006
Business Transformation and Optimization's
Call Center Scheduler
|
|
| Back to top |
2007
16th Annual Frontiers in Service Presentations
2006
SSME: Education for the 21st Century" Conference , October
Emergence Conference Carnegie Mellon School of Design, August
2006 Frontiers in Service University of Maryland, American Marketing Association and University of Queensland, sponsors, June
Workshop at the US Department of
Commerce on Education for the 21st Century. April
2004
Paper: IBM Research: Services Science: An New Academic Discipline?
662 KB
|
|
| Back to top |
Top Eight Books
Service Management: Operations, Strategy, Information Technology by James A Fitzsimmons
Service Is Front Stage: We Are All in Services... More or Less ! (Insead Business Press) by James Teboul
The Work System Method: Connecting People, Processes, and IT for Business Results by Steven Alter
Document Engineering: Analyzing and Designing Documents for Business Informatics and Web Services by Robert J. Glushko and Tim McGrath
The Service-dominant Logic of Marketing: Dialog, Debate, And Directions by Robert F. Lusch and Stephen L. Vargo
Let Go to Grow: Escaping the Commodity Trap, First Edition by Linda S. Sanford and Dave Taylor
Introduction to MultiAgent Systems (Paperback) by Michael Wooldridge
Lean Solutions: How Companies and Customers Can Create Value and Wealth Together (Hardcover)
by James P. Womack, Daniel T. Jones
|
| Back to top |
|
|
Interested in working with us?
If you would like to explore potential opportunities to work with Almaden reserachers, here's
how.
|
|
| Who is who in ASR |
|
| | Evangelist & Visionary | Jim Spohrer |
| IBM Worldwide Lead | Paul Maglio |
| Lab Lead - China | Wei CR Ding     (dingw@cn.ibm.com) |
| Lab Lead - India | Guruduth Banavar     (gbanavar@in.ibm.com) |
| Lab Lead - Israel | Segev Wasserkrug     (SEGEVW@il.ibm.com) |
| Lab Lead - Tokyo | Kazuyoshi Hidaka     (KHIDAKA@jp.ibm.com) |
| Lab Lead - Watson | Claudio Pinhanez     (pinhanez@us.ibm.com) |
| Lab Lead - Zurich | Liba Svobodova     (svo@zurich.ibm.com) |
|
| Back to top |
|