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asr title ssme activities
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pointer Call for Papers

2008 IEEE Asia-Pacific Services Computing Conference (IEEE APSCC 2008), Yilan, Taiwan, December 9-12, 2008
See full details
here

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SSME Course Materials at IBM's Academic Initiative site

We offer the reader introductory course materials at the IBM Academic Initiative. We composed these to begin to define Services Sciences, Management and Engineering and the challenges in services innovation. We would like you to consider adding to these materials.

Review our philosophy about Open Collaboration Principles PDF

UC Berkeley
Fall 2006 SSME Lecture Series
2007 SSME Lecture Series
Massachusetts Institute of Technology Lecture Series
Knowledge @ WP Carey Arizona State University's Knowledge@W. P. Carey is a bi-weekly online resource that offers the latest business insights, information and research from a variety of sources.
Sampling of related programs
Complete list of references

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pointer IBM's SSME site
IBM's Academic Initiative site has details about SSME, a suggested roadmap for developing SSME courses, reading lists, considerations for skills needed in the future, and more. Consider signing up to take advantage of free educational materials for faculty.
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Events 2008

January
HICSS 41 HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES
Sponsored by the Shidler College of Business University of Hawai'i at Manoa
Jan 7 - 10, 2008, hicss.hawaii.edu

April
2008 International Conference on Service Science (ICSS 2008) April 17-18, 2008, Beijing, China;
Sponsored by IBM and Harbin Institute of Technology (HIT) icss2008.org

May
2008 POM - La Jolla - 19th Annual Conference of the Production and Operations Management Society
Hyatt Regency La Jolla, California, May 9 - May 12, 2008
poms.org/

June
2008 ISPIM Conference - Open Innovation: Creating Products and Services through Collaboration - will be held in Tours (Loire Valley), France on 15-18 June 2008. Organised by ISPIM and supported by ESCEM School of Business and Management, this conference will bring together academics, business leaders, consultants and other professionals involved in innovation management. The conference format includes plenary and parallel sessions with both academic and practitioner presentations and workshops. Additionally, the conference will provide excellent networking opportunities together with a taste of local culture. To view the call for papers, please visit www.ispim.org/conference/CFP.html

SERVSIG International Research Conference 2008; Hosted by: University of Liverpool Management School, UK
5th-7th June 2008 servsig/

July
2008 5th International Conference on Service Systems and Service Management (ICSSSM 2008);
30 Jun - 02 Jul 2008; Hotel Conference Facility / Convention Centre at the Central Melbourne, Australia
ICSSSM

2008 IEEE International Conference on Services Computing (SCC 2008)
July 8-11, 2008, Hawaii, USA; Services: Business, Technology, and Application;
See CFP below; SCC 2008

PICMET Technology Management for a Sustainable Economy"; July 27 - 31, 2008;
Westin Grand Hotel; Cape Town, South Africa PICMET

August
Working Conference on IT and Change in the Service Economy: Challenges and Possibilities for the 21st Century;
10-13 August 2008; Toronto, Ontario Canada ryerson

September
Cross Section on Service Science within the WCC08 of IFIP to be held in Milan on September 8th, 2008: see unipv and see the main WCC08 site wcc2008

October
Frontiers in Service 2008, October 2 -5 in Washington, DC rhsmith

2008 IEEE/INFORMS International Conference on Service Operations and Logistics, and Informatics;
October 12-15, 2008, Beijing, China; ezconf

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Recent Events and Projects

IBM Systems Journal issue on Service Science, Management,and Engineering coming first quarter 2008. Look for it here.

Recent presentation on SSME, Download this document in PDF format 1680KB

Overview of SSME pubished in POMS, Download this document in PDF format 115KB

July issue of Communications of the ACM contains a special section on "Service Science" edited by Jim Spohrer and Doug Riecken:

August IEEE Computer on "Services Science: A New Field for Today’s Economy"

Kazuyoshi Hidaka's (IBM TRL) article on SSME in "Science and Technology Trends - Quarterly Review," April 2006

Brenda Dietrich (IBM Watson) and Terry Harrison's (Penn State) article in ORMS Today, June 2006

Business Transformation and Optimization's Call Center Scheduler

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2007 16th Annual Frontiers in Service Presentations
2006
SSME: Education for the 21st Century" Conference , October
Emergence Conference Carnegie Mellon School of Design, August
2006 Frontiers in Service University of Maryland, American Marketing Association and University of Queensland, sponsors, June
Workshop at the US Department of Commerce on Education for the 21st Century. April
2004
Paper: IBM Research: Services Science: An New Academic Discipline? Download this document in PDF format 662 KB
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Top Eight Books
Service Management: Operations, Strategy, Information Technology by James A Fitzsimmons
Service Is Front Stage: We Are All in Services... More or Less ! (Insead Business Press) by James Teboul
The Work System Method: Connecting People, Processes, and IT for Business Results by Steven Alter
Document Engineering: Analyzing and Designing Documents for Business Informatics and Web Services by Robert J. Glushko and Tim McGrath
The Service-dominant Logic of Marketing: Dialog, Debate, And Directions by Robert F. Lusch and Stephen L. Vargo
Let Go to Grow: Escaping the Commodity Trap, First Edition by Linda S. Sanford and Dave Taylor
Introduction to MultiAgent Systems (Paperback) by Michael Wooldridge
Lean Solutions: How Companies and Customers Can Create Value and Wealth Together (Hardcover) by James P. Womack, Daniel T. Jones
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Interested in working with us?

If you would like to explore potential opportunities to work with Almaden reserachers, here's how.

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Who is who in ASR

Evangelist & VisionaryJim Spohrer
IBM Worldwide LeadPaul Maglio
Lab Lead - China Wei CR Ding     (dingw@cn.ibm.com)
Lab Lead - India Guruduth Banavar     (gbanavar@in.ibm.com)
Lab Lead - Israel Segev Wasserkrug     (SEGEVW@il.ibm.com)
Lab Lead - Tokyo Kazuyoshi Hidaka     (KHIDAKA@jp.ibm.com)
Lab Lead - Watson Claudio Pinhanez     (pinhanez@us.ibm.com)
Lab Lead - Zurich Liba Svobodova     (svo@zurich.ibm.com)
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