Call for Papers
- 2008 IEEE Asia-Pacific Services Computing Conference (IEEE APSCC 2008),Yilan, Taiwan, December 9-12, 2008
- Details
SSME Course Materials at IBM's Academic Initiative site
We offer the reader introductory course materials at the IBM Academic Initiative. We composed these to begin to define Services Sciences, Management and Engineering and the challenges in services innovation. We would like you to consider adding to these materials.
Review our philosophy about Open Collaboration Principles
UC Berkeley
Massachusetts Institute of Technology
Arizona State University's Knowledge@W. P. Carey is a bi-weekly online resource that offers the latest business insights, information and research from a variety of sources.
IBM's SSME site
IBM's Academic Initiative site has details about SSME, a suggested roadmap for developing SSME courses, reading lists, considerations for skills needed in the future, and more. Consider signing up to take advantage of free educational materials for faculty.
Events 2008
January
- HICSS 41 HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES
Sponsored by the Shidler College of Business University of Hawai'i at Manoa
Jan 7 - 10, 2008, hicss.hawaii.edu
April
- 2008 International Conference on Service Science (ICSS 2008) April 17-18, 2008, Beijing, China;
Sponsored by IBM and Harbin Institute of Technology (HIT) icss2008.org
May
- 2008 POM - La Jolla - 19th Annual Conference of the Production and Operations Management
Society
Hyatt Regency La Jolla, California, May 9 - May 12, 2008
poms.org/
June
- 2008 ISPIM Conference - Open Innovation: Creating Products and Services through Collaboration - will be held in Tours (Loire Valley), France on 15-18 June 2008. Organised by ISPIM and supported by ESCEM School of Business and Management, this conference will bring together academics, business leaders, consultants and other professionals involved in innovation management. The conference format includes plenary and parallel sessions with both academic and practitioner presentations and workshops. Additionally, the conference will provide excellent networking opportunities together with a taste of local culture.
- To view the call for papers, please visit www.ispim.org/conference/CFP.html
- SERVSIG International Research Conference 2008; Hosted by: University of Liverpool Management School, UK
5th-7th June 2008 servsig/
July
- 2008 5th International Conference on Service Systems and Service Management (ICSSSM 2008);
30 Jun - 02 Jul 2008; Hotel Conference Facility / Convention Centre at the Central Melbourne, Australia
ICSSSM - 2008 IEEE International Conference on Services Computing (SCC 2008)
July 8-11, 2008, Hawaii, USA; Services: Business, Technology, and Application;
See CFP below; SCC 2008 - PICMET Technology Management for a Sustainable Economy"; July 27 - 31, 2008;
Westin Grand Hotel; Cape Town, South Africa PICMET
August
- Working Conference on IT and Change in the Service Economy:
Challenges and Possibilities for the 21st Century;
10-13 August 2008; Toronto, Ontario Canada ryerson
September
- Cross Section on Service Science within the WCC08 of IFIP to be held in Milan on September 8th, 2008: see unipv and see the main WCC08 site wcc2008
October
- Frontiers in Service 2008, October 2 -5 in Washington, DC rhsmith
- 2008 IEEE/INFORMS International Conference on Service Operations and Logistics, and Informatics;
October 12-15, 2008, Beijing, China; ezconf
Events and Projects
- IBM Systems Journal issue on Service Science, Management,and Engineering.
- Presentation on SSME,
1680KB
-
Overview of SSME published in POMS,
115KB
- July 2006 issue of Communications of the ACM contains a special section on "Service Science" edited by Jim Spohrer and Doug Riecken.
- August IEEE Computer on "Services Science: A New Field for Today's Economy"
- Kazuyoshi Hidaka's (IBM TRL) article on SSME in "Science and Technology Trends - Quarterly Review," April 2006
- Brenda Dietrich (IBM Watson) and Terry Harrison's (Penn State) article in ORMS Today, June 2006
- Business Transformation and Optimization's Call Center Scheduler
- 16th Annual Frontiers in Service
- SSME: Education for the 21st Century" Conference , October
- Emergence Conference Carnegie Mellon School of Design, August
- 2006 Frontiers in Service University of Maryland, American Marketing Association and University of Queensland, sponsors, June
- Workshop at the US Department of Commerce on Education for the 21st Century. April
- Paper: IBM Research: Services Science: An New Academic Discipline?
662 KB
Top Eight Books
- Service Management: Operations, Strategy, Information Technology by James A Fitzsimmons
- Service Is Front Stage: We Are All in Services... More or Less ! (Insead Business Press) by James Teboul
- The Work System Method: Connecting People, Processes, and IT for Business Results by Steven Alter
- Document Engineering: Analyzing and Designing Documents for Business Informatics and Web Services by Robert J. Glushko and Tim McGrath
- The Service-dominant Logic of Marketing: Dialog, Debate, And Directions by Robert F. Lusch and Stephen L. Vargo
- Let Go to Grow: Escaping the Commodity Trap, First Edition by Linda S. Sanford and Dave Taylor
- Introduction to MultiAgent Systems (Paperback) by Michael Wooldridge
- Lean Solutions: How Companies and Customers Can Create Value and Wealth Together (Hardcover) by James P. Womack, Daniel T. Jones
