Service Science: Research and Innovations in the Service Economy Book Series
SSRI emphasizes the global response to service science topics, concepts and methodologies across disciplines and allows its audiences to benefit from the collection and dissemination of this knowledge. See: Link

First book in the series to be published early 2008: Service Science, Management, and Engineering (SSME): Education for the 21st Century, edited by Bill Hefley and Wendy Murphy See: Link

And here are Details on both.

Please visit our Academic Initiative SSME website at Academic Initiative , where you will find articles, case studies, lecture materials and references to what some Universities are doing with this new discipline. Keep in touch with Almaden Services Research here: ASR activities

We'd like you to link your University SSME website to our Academic Initiative SSME site and if you would like us to link to your website, please send a University URL that points to your SSME-related information in a note, with your permission for us to link to Lara Kinas.

Decision Sciences Journal
Special Issue on Advancing Decision Making in Service Innovation
Associate Editors: James C. Spohrer, IBM Almaden Research Center, Tor W. Andreassen, BI Norwegian School of Management and Rohit Verma, Cornell University.

We seek papers that are in the spirit of the QUIS10 session on Emerging Topics in Service Science chaired by Steve Brown, ASU: transdisciplinary. Topics of interest are, but not limited to:

Taxonomies of service innovation decisions
B2B service innovation collaborative decision models
New service development models and decision making phases
Models for customer and supplier involvement in the service-innovation decision making process
New goods vs. new service innovation and service innovation within the manufacturing context
Decision support tools and techniques for assessing service innovation
Tradeoffs and tensions within and between functional areas related to new service innovation
Decision making related to upstream and downstream service innovation.

Manuscripts will be evaluated on the same criteria as regular manuscripts, except greater emphasis will be placed on the transdisciplinary impact of the research. For more information please go to: https://wpcarey.asu.edu/DSJOnline/Help/Author/author_Guidelines.cfm

Submission period: Between August 1st and October 31st 2007.
In your submission letter please indicate that your manuscript is for the Services Special Topic Forum regarding Advancing Decision Making in Service Innovation. See Link

Compete Through Service Symposium, ASU
The Compete Through Service Symposium will be held November 7-9, 2007 at the Phoenix Ritz Carlton. Companies who will be speaking on the program so far include: Xerox, Evanston Northwestern Hospital, Chase, Zane’s Cycles, Seattle Sonics and Storm, IBM, IDEO.

Call for Papers: Minitrack on Service Science, Management and Engineering (SSME) at The 41st Hawaii International Conference on System Sciences (HICSS-41), January 7-10, 2008, held at the Hilton Waikoloa Village Resort, Big Island, Hawaii, USA. For more information, see Call for Papers

16th Frontiers in Service Conference, to be held in San Francisco, California, Oct 2007, see Link  

The University of Liverpool Management School is delighted to welcome the 2008 SERVSIG International Research Conference to Liverpool in the year that it celebrates the European Capital of Culture Award. For more information, see SERVSIG

Articles and Other

Completed 2007

The 2007 DSI Annual Meeting (November 17-20, 2007) invites basic, applied, and case study research in the field of decision sciences, as well as proposals for panel discussion, symposia, workshops, and tutorials dealing with research or pedagogical issues. The conference will include invited sessions featuring highly-respected researchers, educators, and practitioners to share their knowledge and experience on decision making practices. http://www.decisionsciences.org/

Complexity in Action Conference - October 8-9 2007 Making Complexity Your Business: Creating New Business Models While Managing Risks
2nd Annual Complexity in Action Network (CANet) Conference James L. Allen Center, Northwestern University,Evanston, Il

INFORMS Annual Conference in Seattle, WA November 4-7 2007
Registration deadline is 2 October. First Service Science Section cluster of sessions

2007 International Conference on Adaptive Business Systems (ICABS’2007) Chengdu, China, 22-24 July 2007 ICABS

SEM2007: 2nd International Summer School in Service Engineering and Management
Department of Industrial Engineering and Management at Helsinki University of Technology is organizing 2nd International Summer School in Service Engineering and Management in Espoo, Finland September 9 - 12, 2007. To register and for further information, visit web pages at http://www.tuta.hut.fi/sem2007/index.htm The registration is open.

PICMET '07 (Portland International Center for Management of Engineering and Technology) Symposium and Conference will be held August 5 - 9, 2007 at the Hilton Portland Hotel and Executive Tower in Portland, Oregon: Link .

CALL FOR PAPERS 2007 IEEE/INFORMS International Conference on Service Operations and Logistics, and Informatics (SOLI’2007) Aug. 27-29, 2007, Philadelphia, USA SOLI or Global SOLI.

2007 IEEE Congress on Services (SERVICES 2007) Conference . Technical Committee on Services Computing

Workshop on Global Business Services Delivery Platforms at IEEE CEC07 (Tokyo, Japan, July 24, 2007)
CEC07

Thailand - Excerpt Bancock Post 16 May 2007
"In Thailand, Service Science is considered one of the major strategies for innovation. Programmes have been pushed forward by concerned parties to the government with the objective of preparing the nation's IT workforce. In February, a consortium consisting of academic institutes under the Ministry of Education, the National Science and Technology Development Agency (NSTDA) and the Software Industry Promotion Agency (SIPA) signed an MoU on Services Science collaboration".

MIT Lecture Series
IBM and MIT completed the fourth lecture in the series on Real World Challenges with New York Police Department presenting. Materials are available for anyone at the SSME website here: Link

Establishment of Service Science National Forum (SSNF) on April 6, 2007, Korea. The Korean Government departments (Office of the President, Ministry of Finance and Economy, Ministry of Commerce, Industry and Energy, Ministry of Information and Communication, Ministry of Health and Welfare, Ministry of Culture and Tourism, and others), Korea Society of IT Services, National Information Society Agency, Universities and IT service companies together had a general meeting on foundation of Service Science National Forum (SSNF) on April 6, 2007. This forum is sponsored by MOFE (Ministry of Finance and Economy). SSNF plans to collaborate with service industries, and conduct research/business activities for service innovation nation-wide. IBM Korea participates in SSNF as a member of committee.

Interview by Jon Udell with Bob Glusko at Berkeley about the program called "Information Science and Design".

Information and Services Design (ISD) program at UC Berkeley School of Information: I-School

IEEE Computer January 2007 Article: Steps Toward a Science of Service Systems by Spohrer, Maglio, Bailey, Gruhl all of Alamaden Research Center IEEE web site

We've taken account of everyone's input on a definition for SSME, and created in entry in into the Wikipedia! Have a look, change, let's see what comes of it: Wikipedia

International Symposium on Services-Oriented Technologies and Management at the Ninth International Conference of E-Commerce (ICEC07), University of Minnesota, Minneapolis, MN, USA, August 19, 2007, Link

POMS College of Service Operations 2007 Conference; July 12-13 London Business School, England Link

International Conference on Services Computing; July 9-13, 2007 Link

America COMPETES Act Passes
US Congress had adopted a significant, tech-friendly increase in basic science research and more training and support for math, science and foreign-language programs. The bill authorizes about $33 billion in new spending over the next three years, including an increase that will almost double the National Science Foundation budget over the next four years. See PDF page 7 for a definition of service science Bill Text

d) SERVICE SCIENCE DEFINED.--In this section, the term "service science" means curricula, training, and research programs that are designed to teach individuals how to apply scientific, engineering and management disciplines that integrate elements of computer science, operations research, industrial engineering, business strategy, management sciences, and social and legal sciences in order to encourage innovation in how organizations create value for customers and shareholders that could not be achieved through such disciplines working in isolation.

MESG - Master in Services Engineering and Management at the Univ. of Porto The Faculty of Engineering of the University of Porto (FEUP) is starting this September a new Master in Services Engineering and Management, MESG (Mestrado em Engenharia de Serviços e Gestão), a 2 year (120 ECTS) programme, under the Bologna framework. During the 2 year period, MESG students may choose to study a semester in other University under a similar approved programme. The final semester involves a full-time project in the context of an external organization or in a research unit of the University, in both cases under academic supervision. This master programme has received strong support from several institutions, such as IBM, McKinsey, Accenture, Wipro, IBS, CPC-HS, Banco BPI, Deloitte, SONAE, SAGE, Novabase, and Portugal Telecom. These companies and FEUP will sponsor the best candidates in their master projects. FEUP has several well established research and academic exchange programmes with many European and Brazilian universities, e.g., under the ERASMUS and MOBILE initiatives, and is involved in several joint research and academic initiatives with leading USA universities, such as the MIT and CMU. FEUP is a member of GE4, Global Education for European Engineers and Entrepreneurs, and of CEASER, Conference of European Schools for Advanced Engineering Education and Research

4th International Symposium on Risk Management and Cyber-Informatics: RMCI 2007, in the Context of The 11th World Multi-Conference on Systemics, Cybernetics and Informatics: WMSCI 2007 IIIS July 8-11, 2007, Orlando, Florida (USA) TII

Service Research and Innovation Initiative (SRII)
Over 200 government, industry, and academic participants, including some from Asian and Europe, came together for the launch of the Service Research & Innovation Initiative on May 30th at the Santa Clara Convention Center. The purpose of the SRII is to increase the funding for service research and innovation efforts and to link firms with service research challenges with academic experts in those areas. More information can be found at the SRII Forum website Link

University of Crete, May 30 - June 3: First International Workshop and Summer School on Service Science, Management and Engineering. Link The topic of the workshop will be: "The Business Process in the Service Science"

DSI mini conference DSI will be held on May 24-26, 2007 at Carnegie Mellon University in Pittsburgh, PA.

3rd Annual Conference on the Art and Science of Services: Designing for Innovation in Services Carnegie Mellon University; Pittsburgh, Pennsylvania, USA; 23-26 May 2007; Shelley Evenson & Bill Hefley, co-chairs

QUIS 10,The 10th Annual International Research Symposium on Service Excellence in Management , will be held June 14 - 17, 2007 in Orlando, Florida, Link . Jim Spohrer of IBM is a scheduled keynote speaker. Deadline for papers has passed.

16th International Conference on Management of Technology (IAMOT), "Management of Technology for the Service Economy", will be held May 13-17, 2007 in Miami Beach, Florida: Link . Deadline for abstracts has passed.

Conference on Service Innovation at UC Berkeley; http://www.tekes.fi/berkeleyserviceinnovation/

Conference on "The New Software Industry - Forces at Play and Business in Motion" 30 April 2007, Conference Link