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2007 history
Upcoming deadlines
AMCIS - Toronto, August 14-17, 2008
Association for Information Systems -
14th Americas Conference on Information Systems AMCIS
Mini-track title: Information Systems in Service Research
Details: AMCIS2008 pdf
ICEC2008 -- Innsbruck, Austria; August 18-22, 2008
10th International Conference on Electronic Commerce
Call for Papers
The adoption and ubiquity of modern Internet access provides rich and varied opportunities for innovation and improvement of businesses. Over recent years, developments have led to a shift in the way business is conducted, from providing new and innovative service frameworks for B2B, to increasingly sophisticated, Web 2.0 services to improve the B2C user experience. Simultaneously, advances in the use of devices, as well as AI techniques have provided better and more varied access to e-commerce systems as well as facilitating greater autonomy in the way business is conducted. The Internet offers unique opportunities for individuals, businesses and governments to seek new ways of providing novel services, both qualitatively and quantitatively at substantially lower costs. Although many challenges remain, advances in Service Oriented Architectures and Semantic Web have opened up new models and avenues for research and exploitation.
The International Conference on Electronic Commerce (ICEC) provides a forum to share invaluable experience of good practices and pitfalls in strategy planning, design, development, engineering and implementation of e-services. Now in its tenth year, it returns again to Austria, after having been hosted in places as diverse as China, Canada, and The Netherlands.
ICEC 2008 will feature
- invited keynote presentations
- panels on topical issues on technology, business and public policy
- refereed paper presentations on emerging and continuing research issues
- tutorials and workshops in seven thematic tracks
- demonstration and posters
- an exhibition, and
- a doctoral consortium
Important Dates are Electronic paper submission: February 29, 2008 and Workshop/tutorial proposals: February 29, 2008
All submissions must be submitted electronically using the conference's online submission and review system available at http://www.icec08.org/, where detailed calls for the respective conference parts will be available.
CogSci - Washington, DC; July 23-26, 2008
30th Annual meeting of the Cognitive Science Society
The 30th Annual Conference will be held on July 23- 26, 2008 in Washington, DC. The Conference will feature a plenary address by Shimon Ullman, this year's winner of the Rumelhart Prize. It will also include two distinguished invited plenary speakers, David C. Plaut, and Linda B. Smith. In addition, we will announce the 2009 Rumelhart Prize winner. For more information on all aspects of the conference, including submission types, formats, and procedure, visit the CogSci 2008 conference website.
Arizona State University -- Center for Services Leadership
Services Leadership Institute - March 24-26, 2008, Tempe, Arizona. This exclusive "mini-MBA" program on delivering on your customer's true expectations and competing through your service offerings is now in its 22nd year and continues to sell out year after year. For more details, please visit the website at WPCAREY
Services Leadership Practicum - May 12-15, 2008, Tempe, Arizona. This unique program combines high-level teaching sessions on services best practices with a unique service management simulation. Teams of attendees manage a firm competing with rival teams to deliver a service to both household and major account (B2B) markets. For more information and to register, visit WPCAREY .
Workshop: Thursday 22nd & Friday 23rd May 2008, Exeter, UK
1st International EurOMA (Service Operations Management Forum) workshop on: The Futurescape of Service Operations Management – Addressing the Challenges at the XSPO RESEARCH CENTRE, UNIVERSITY OF EXETER
This two day workshop at the University of Exeter focuses on the challenges facing Service Operations Management research. The objective of the workshop is articulate the key issues emerging from a changing landscape, to review and challenge extant models and theory, to address concerns of practitioner relevance, to engage in debate on the opportunities of multidisciplinary research, and to shape a future research agenda to meet these challenges.
Further details and registration form for ease of reference available at: http://www.centres.ex.ac.uk/xspo/
Call for Papers
The 2008 Logic and Science of Service
The New Wealth and Wellbeing of Nations
June 19-21, 2008
Shidler College of Business, University of Hawai’i at Manoa, Honolulu, Hawaii
Conference Co-Chairs
Stephen L. Vargo, University of Hawaii at Manoa
Robert F. Lusch, University of Arizona
As the global economy continues to evolve, advancing information technologies lower the cost and increase the speed of communication and, at the same time, increase the dynamics and complexities of exchange. Today, information technology links organizations and customers located in diverse parts of the world and the ubiquity of information draws increasing attention toward the competitive role of operant resources (e.g., knowledge and skills). Understanding exchange and its implications in this information-intensive, interdependent, global context and assessing its impact on individuals, firms, nations, and cultures requires a transdisiplinary, service-oriented perspective. It also points toward the need to rethink issues of wealth and wellbeing.
These issues in turn require rethinking the logic of exchange and the market, which has traditionally been grounded on concepts of national wealth and wellbeing that existed at the time when Adam Smith wrote the Wealth of Nations, which became the foundation for the development of economic science. One reformulation of the foundation logic has been suggested by Vargo and Lusch and has become known as service-dominant logic. It identifies service – defined as the application of competences for the benefit of another party – as the basis for exchange. Alternative logics have also been suggested.
The annual Logic and Science of Service Conference began in 2005 as the Art and Science of Service, responding to the need for this transdiciplinary approach by addressing business issues in service and providing a forum for discussion and learning among both scholars and practitioners. The conference is co-sponsored by the IBM Almaden Research Center, which has been actively promoting the development of “Service Science.” The 2008 conference continues this development and expands the discussion of service science by emphasizing changes in the global economy such as globalization, competing through knowledge and service, the pervasive growth of outsourcing, and the increasing interdependence among organizations and individuals.
Academics and practitioners are invited to submit abstracts of not more than one (single-spaced, 12-point type). We are especially interested in abstracts of papers that explore the changes in the global economy highlighting the cause, nature and scope of the new wealth and wellbeing of nations. Topics of interest include, but are not limited to:
-the reciprocal role of firm activity on firm and national wellbeing
-the role of information technology in value creation, exchange, and wellbeing.
-the application of service dominant (S-D) logic on the development of service science
-the process of value co-creation
-the role of service logic and/or service science in understanding value creation and furthering, individual, firm, and national wellbeing
-the role of technology in supporting, enhancing and developing operant resources
-the role of entrepreneurship in innovation and national wellbeing
-methods for assessing, tracking, determining global value co-creation
-application of novel research methods to any of the above topics or other service science topics
-industry, government, and/or firm illustrations of the application of service science and/or S-D logic
Submission Deadline: Jan 31, 2008. All abstracts should be submitted to lss2008@hawaii.edu. Accepted authors will be notified by approximately March 1, 2008.
To foster discussion, attendance will be limited. Authors of accepted abstracts will have priority. However, if you would like to attend the conference without presenting a paper and/or would like to be a discussant or serve in some other role, please let us know of your interest.
Please direct inquiries to: lss2008@hawaii.edu
Or contact:
Steve Vargo: svargo@hawaii.edu, or
Bob Lusch: rlusch@email.arizona.edu
Newletter
The Fall 2007 issue of TMN (Technology Management Newsletter) is now available. It is an electronic newsletter published by PICMET (Portland International Center for Management of Engineering and Technology) for the Technology Management community throughout the world. There is no charge for it. You can access to the current issue as well as the archived issues of TMN by visiting www.picmet.org and clicking "Newsletter" on the left.
CALLS FOR PAPERS
Special Issue:
Journal of Management Information Systems on "Information Systems in Services"
AND
Special Issue:
International Journal of Electronic Commerce on "Service Science in
E-Commerce"
Purpose:
The deployment of information systems and technology increasingly determines competitiveness in the service economy. There is a need to apply robust research findings in the appropriate management and organizational contexts related to services innovation, quality, architecture, design and delivery, and the resulting customer satisfaction and business value. Services innovations affect people in
their multiple roles as providers, co-producers and consumers of services. IT-based services delivery systems span business functions, enterprises and geographies, resulting in new levels of complexity.
These are difficult to evaluate, implement and manage. Managers also are faced with developing effective service-sourcing strategies. The complexities and brittleness of current organizational information architectures and infrastructures provide a new impetus for the emerging services-oriented paradigm. The commoditization of hardware and processes, and on-demand and utility computing characterize today's economy. Matched with the convergence of information and communication technologies and the move to global e-commerce, these developments prompt senior managers and academic researchers to rethink their
organization's IT capabilities from new technical, organizational, market and economic vantage points.
This call for papers encourages research that will help us to achieve multiple objectives in the context of the IS discipline. First, we need to understand the impacts of IT-enabled and IT-driven service orientation on individuals, organization structures, modern enterprises, markets and industries. Second, we need to formulate the basic tenets of the new managerial discipline. Third, we wish to provide a basis for evaluating relevant technical and managerial approaches to
service-oriented architecture, infrastructure, business processes, workflows and strategy. We also wish to encourage the identification of appropriate governance mechanisms. The new design and management ideas related to IT services should overcome current limitations and support enhanced performance in practice. Our overall goal is to establish services-oriented research in the IS and e-commerce research domains with foundational and interdisciplinary papers to be published in the Journal of Management Information Systems and the International Journal
of Electronic Commerce.
Editors.
The review process for submitted papers to JMIS and IJEC will be handled in an expedited manner by:
Indranil Bardhan, University of Texas at Dallas, bardhan@utdallas.edu (Associate Editor)
Haluk Demirkan, Arizona State University, haluk.demirkan@asu.edu (Associate Editor)
P. K. Kannan, University of Maryland, pkannan@rhsmith.umd.edu (Associate Editor)
Robert J. Kauffman, Arizona State University, rkauffman@asu.edu (Advisory Senior Editor)
In addition, an editorial review board for the special issues is currently being formed with the involving of prominent practitioners in the services arena, and leading academicians in multiple disciplines.
Topics:
This call for papers seeks foundation-building research on IT services management that explores: technical, managerial, strategic, social, and public policy challenges; organizational, economic and social issues; and innovative design science applications in the IS and e-commerce domains to deliver service. Interdisciplinary works as well as industry-academic joint research efforts are especially welcome. We seek high-quality, original contributions on the following topics from the IS/IT perspective:
- Theories, challenges and impacts of service-orientation on enterprises, organizations and individuals
- Theories and approaches for services architecture, infrastructure, processes, workflows
- Services strategy, value chains and innovation lifecycles; digital options, firm agility and services
- Service discovery, modeling, co-development, delivery, deployment, marketing and maintenance
- Theoretical perspectives on service marketing and empirical studies of service
- Service innovation and issues in service design
- Co-production as a driving component of service orientation
- Decision models and decision support systems for service-related management and operations
- Intra- and inter-service engineering, integration and management
- Collaborative service management in B2B and B2C e-commerce
- B2B and B2C processes for service negotiation, operations, and management
- Services security, privacy and trust; risk management practices in services-oriented settings
- Quality and cost, and the economics of technology services
- Financial evaluation of investments in services systems, and performance metrics
- Organizational, cultural and economic issues related to the adoption of the services paradigm
- Service-oriented enterprise industry standards and solution stacks
- Service contract specifications, models, and related legal and intellectual property issues
- Automated service-level agreement negotiation and orchestration
- Ontology, semantic Web and business rules for services computing
- Infrastructures, standards and inter-organizational practices for federations of service-oriented enterprises
- Managing service networks in the supply chain and procurement management context
- Case studies of service-oriented architecture implementation and management
- Design of service blueprints for IT services
- Self-service technologies and management
Submission Guidelines:
Only original research papers will be considered. Authors should limit initial submissions to no more than 32 double-spaced pages in 12-point font with appropriate margins, inclusive of all materials (i.e., references, figures, tables and appendices). Author names and affiliations should not be included in the paper, including in the Document Properties of DOC and PDF files. Reviewing will be double-blind.
Interested authors are required to submit extended abstracts of no more than two pages for their planned submissions. This will give the editorial team an opportunity to determine if a given submission is appropriate for expedited handling and review. Full papers should be submitted by email to Haluk Demirkan via haluk.demirkan@asu.edu. The authors should specify the journal to which the paper is being submitted.
Review Process:
The editorial team will return reviews and AE reports no later than 90 days from the date of submission or resubmission. Submitting authors will receive an indication as early as possible of rejection, including on the basis of a first reading of a full paper. Inappropriately targeted or underdeveloped papers will be returned to the authors, with brief explanatory notes.
Timeline:
Notification of the acceptance of special issue papers in JMIS and IJEC will occur based on two rounds or three rounds of review, as appropriate. The planned timeline for special issue development is:
March 1, 2008 Deadline for required extended abstract submissions
July 1, 2008 Deadline for full paper submissions
October 1, 2008 First round of reviews provided to the authors
January 20, 2009 Deadline for submitting revisions of papers
May 1, 2009 Final decisions on acceptance of papers
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More Conferences, Workshops, Calls for Papers
Call for Papers
International Journal of Service Industry Management (IJSIM)
Special Issue on Research and Practice in Marketing, Human Resources and Operations Management in Services -
Perspectives from Asia
Guest Editors
Jochen Wirtz, NUS Business School , National University of Singapore , Singapore
Robert Johnston, Warwick Business School , University of Warwick , UK
Christopher Seow, Business School , University of East London , UK
Contributed manuscripts may deal with, but are not limited to:
service excellence;
service branding;
transactional marketing;
performance measurements and management systems;
managing people for service advantage;
innovation and creativity in service processes;
business/knowledge process outsourcing services; and
bottom of the pyramid services.
The submission and review process for this special issue will adopt the author guidelines and review
procedures as stipulated in the International Journal of Service Industry Management (IJSIM),
where the special issue will be published. The deadline for submission of manuscripts is 31 May 2008.
Please e-mail manuscripts for consideration to Christopher Seow at: c.seow@uel.ac.uk
Call for Papers
International Journal of Information Systems in the Service Sector
Editor-in-Chief: Professor John Wang
See www.igi.com/journals/details.asp?id=6772
SPECIAL ISSUE ON: The Engineering, Management, and Philosophy of Service-Oriented Information Systems
Guest Editors:
Manuel Mora, Autonomous University of Aguascalientes, México
Claudio Pinhanez, IBM T.J. Watson Research Center, USA
Rory O’Connor, Dublín City University, Ireland
Brian Blake, Georgetown University, USA
DEADLINES (*)
First full paper submission due: January 31, 2008
First notification to authors due: March 15, 2008
Second paper submission due: April 30, 2008
Definitive paper acceptance due: May 31, 2008
Camera-ready versions due: June 15, 2008
Publishing date: January, 2009
The objective of this special issue is to collect and disseminate high-quality
and relevant scientific knowledge and professionals’ experience for helping to underpin
the engineering, management, and philosophy of Service-Oriented Information Systems (SOIS).
Call for Papers
2008 IEEE International Conference on Services Computing (SCC 2008)
Services: Business, Technology, and Application; Celebrating the 2008 IEEE Congress on Services! July 8-11, 2008, Hawaii, USA
http://conferences.computer.org/scc/2008
Services Computing, as a new cross discipline, addresses how to enable IT technology to help people perform business services more efficiently and effectively. The theme of SCC 2008 is "Services: Business, Technology, and Application". From technology foundation perspective, Services Computing has become the default discipline in the modern services industry.
SCC 2008 will be co-located with and strategically part of the 2008 IEEE Congress on Services (SERVICES 2008) (Part A: Hawaii) to explore "Services" (Science and Technology), which has been formally promoted by IEEE Computer Society since 2003! IEEE Service Oriented Architecture (SOA) Industry Summit, IEEE International Services Computing Contest, IEEE SOA Standards Symposium, IEEE Services Computing Workshops, Services University, and IEEE Services Computing Ph.D. Student Symposium will be featured at this joint event in Hawaii, USA.
SCC 2008 has the following major research tracks: Foundations of Services Computing, Services-Centric Business Models, Business Process Management and Integration, and SOA Tools, Solutions and Services.
2008 ACM International Conference on Computing Frontiers (Computing Frontiers 2008)
May 5-7, 2008, Ischia, Italy; Conference Link
Sponsored by:
Association for Computing Machinery
ACM Special Interest Group on Microarchitecture
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