Call for Position Papers
Services Sciences, Management and Engineering
Education for the 21st Century
Introduction
With IBM Global Services being the largest IT services organization in the world,
IBM has taken the lead in recognizing that college graduates need new skills to address business
and technical issues in a service business environment. Because services depend critically on people
working together and with technology to provide value for others, these new skills include the
ability to integrate across traditional disciplinary areas to obtain globally effective solutions
(rather than merely locally effective solutions).
Services Sciences, Management and Engineering (SSME)
is one approach to integrating a variety of disciplines, including areas in engineering,
social sciences and management, to properly focus education and research on services.
Many universities around the world are developing new services-oriented
courses and curricula; others are expanding their existing focus on services.
But a significant effort is still needed to develop a truly cross-disciplinary approach to SSME.
IBM will host a conference to share information on the current status of SSME and to
foster its advancement and development October 5 – 7, 2006 in New York.
Our goals are to:
- Demonstrate substantive results in the formation of multi-disciplinary Services Sciences,
Management and Engineering.
- Present ways SSME has been introduced into curricula to date.
- Learn about services research underway or planned.
- Outline a roadmap for establishing SSME as a legitimate discipline within the academic community.
- Identify how practitioners can join with faculty and administrators to focus
efforts on cross-functional, service-oriented courses and research.
- Identify recommended actions for academia and governments.
Program
This two day conference will include plenary sessions, paper presentations, and a poster session.
Attendance
A position paper is required from each institution that wishes to participate in the conference.
Because attendance is limited, we may only be able to invite a subset from any one institution.
An institution may submit more than one position paper.
Papers should be no longer than four double-column pages (including reference and figures).
Papers must be submitted by 5:00 PM EST on July 1, 2006.
Submissions – in portable document formation (PDF) – should be mailed to ssme@us.ibm.com.
View or download sample document
Position Papers
We will review submitted position papers to select invitees, aiming to achieve a balance of
attendees among institutions globally. Attendance will be limited.
We invite you to submit position papers related to any aspect of SSME, such as:
- How do science, management and engineering play in services? Where, why and how are they needed?
- What is the current state of SSME either globally or at your institution?
- How do you see SSME evolving? What would you like SSME to be?
- What are your main services research questions and how do you address them?
- What SSME coursewares have you created or do you plan to create?
- What are your top three topics or concerns related to SSME
- What are your collaborations around services research and education?
- What role might IBM play in developing SSME at your institution?
- What is the role of government in developing SSME? How do you envision society
benefiting from the development of interdisciplinary SSME?
Communications
All accepted position papers will be made available on our web site prior to the conference.
Date and Location
The conference will begin with a reception on October 5 at 6:00 PM EST and end at
12:00 PM EST on October 7, 2006. It will be held at
IBM Palisades Conference Center, New York.
Fees and Expenses
There will be no registration fee. Attendees will be responsible for their own air travel,
ground transportation, lodging, and other individual expenses. IBM will provide all meals during
the conference.
Core Program Committee
AJ Rindos, IBM Center for Advanced Studies
Daniel Berg, Rensselaer Polytechnic Institute
Diem Ho, IBM France
Hong Cai, IBM China Research Lab
Kazuyoshi Hidaka, IBM Tokyo Research Lab
Liba Svobodova, IBM Zurich Research Lab
Mark Davis, Bentley College
Nirmal Pal, Pennsylvania State University, Smeal College of Business
Paul Maglio, IBM Almaden Research Lab
Ravi Kothari, IBM India Research Lab
Wendy Murphy, IBM Almaden Research Lab
Yannis Viniotis, North Carolina State University
Direct questions to ssme@us.ibm.com
Important Dates
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Deadline for paper submissions
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July 1, 2006
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Invitations mailed; registration opens
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August 15, 2006
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Conference registration deadline
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September 15, 2006
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Last date for hotel cancellation
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September 30, 2006
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Conference begins with reception
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October 5, 2006 at 6:00PM EST
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Conference sessions
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October 6 and 7
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Conference ends
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October 7, 2006 at noon
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