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At this meeting co-organized by the Management of Accelerated Technology Innovation (MATI) industry consortium, Northwestern University’s Center for Technology & Innovation Management (CTIM) and IBM, about 140 industry, academic, and government participants, both domestic and international, will convene for two stimulating days of speakers, panels and small group breakout discussions. The event will capture the most relevant materials on service innovation today and provide new perspectives and working relationships to shape required strategies and programs.
Why service innovation? Henry Chesbrough made this argument in his September 27 Financial Times article "A failing grade for the innovation academy": Services dominate economic activity in developed economies, and yet a deep understanding of innovation in this sector remains limited. More and more corporations born in the manufacturing sector, such as GE, Xerox and IBM, now see a growing share of revenues coming from service units. In addition, the last decade has witnessed strong growth of service businesses in many sectors including financial, information and business services. Becoming more systematic about service growth and productivity — service innovation — is a topic of great relevance to business, academic and government leaders today.
This event will capture the most relevant materials on service innovation today and provide new perspectives and working relationships to shape service innovation strategies. Participants will explore a wide range of issues, including:
- service economy growth
- service productivity
- human capital optimization
- service automation (self service)
- service quality
- business transformation services
- service-oriented architectures
- service offering life-cycle management
- service delivery excellence
- service relationships
- co-production value sharing
- IT support of service organizations
- next-generation collaboration technologies
- managing service innovations
- data analytics for services
- models of service organizations
- computational organization theory
See breakout sessions for additions details.
Join the on-going discussion at the Service Research and Innovation Initiative (SRII) website: 
www.thesrii.org.
