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Service Systems Research (SSR) - Service Design

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Service Design Publications
 
  • Ark, W., Cefkin, M., Stucky, S. Backstage in the Virtual World marketplace, or, what does it mean to go to work in a virtual world?, Culture of Virtual Worlds Workshop, Irvine, CA, April 2008.

  • Ark, W., Bosma, J., Cefkin, M., Chandra, A., McDavid, D., and Stucky, S. Translating Practice from In-World to Out: The Rehearsal Studio. Collaboration in Online Games Workshop at Group07. Sanibel Island, Florida, Nov 2007.

  • Ark, W., Bosma, J., Cefkin, M., Chandra, A., McDavid, D., Kartha, N., and Stucky, S. The Rehearsal Studio: Learning and Research for Services Businesses. AoIR8: Learning and Research in Second Life Workshop, Vancouver, Canada, Oct 2007.

  • Achanta, P., Ark, W., Beidler, K., Errico, E., Kartha, N., Patwardhan, S., and Stucky, S. Rehearsing Diagnostic Work in a Virtual Environment, ECSCW 2007 Workshop: CSCW, Technology and Diagnostic Work, Limerick, Ireland, Sept. 2007.

  • Ark, W., Bosma, J., Cefkin, M. , Chandra, A., Kamalsky, D., McDavid, D., Pass, N. and Stucky, S. The Practice Studio: Enabling Collaborative Learning in Real Work. IBM Academy of Technology Collaboration Conference - "Collaboration 2.0". July 2007. Somers, NY.

Patents
 
  • Ark, W., Johnson, R., Tandon, G.. Method for Jargon Alerts and Translation in an instant messaging environment, US Patent pending, filedApril 2008.

 

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