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Situated Actor Perspective
The capabilities of individuals are inextricably tied to how individuals are situated in relation to other people, their environment, and material artifacts including technologies. This implies that individual capabilities and performance must be understood in relation to a work system of people, artifacts, practices and relations, and that meanings emerge in context.
Systemic Framework
The focus is on relationships and interactions between people and between people and artifacts. This recognizes that changes in one part of the system can affect other parts and points to the value created in the interconnections of people and people and artifacts.
Say-Do Distinction
How people talk about what they do and what they actually do are different. This difference can result from faulty memory, a desire to present a certain image, and limited accessibility to the everyday, taken for granted ways of doing things (tacit understanding). We therefore use methodologies that go beyond elicited accounts of behavior and focus on what people actually do.
"Emic" Point of View
The emic view is the insider view and points to meaningful distinctions made by those inside the practice. The notions of "emic" and "etic" originated in analysis of language where distinctions were made between a phonetic and phonemic description of a language.
Participatory with stakeholder involvement
Our research projects involve participation from a range of people and organizations including, employees, project sponsors and program implementers. This helps ensure that insights from our research connect with the organizational, work practice, and technology constraints and opportunities.
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