| |
|
| |
 |
|
The Service Practices Research group drives innovation that is grounded in the everyday realities of work and organizational life. We build on the well established view that through dynamic, emergent organizational practices the work of organizations is accomplished. We aim to increase the recognition and value of this critical perspective in understanding and affecting organizational performance.
The Service Practices group applies analytic methods based on ethnography and explanatory modeling to design organizational interventions including methods, technologies, programs and formal processes.
The Service Practices group supports the overall mission of the Almaden Services Research by focusing on the interactions, coordination and relationships among people and between people and technology that constitute and enable service systems.
|
 |
Jeanette Blomberg
Manager, Service Practices
IBM Research
|
|
|
| |
Organizational Relationships and Exchanges (ORE) |
|
Exploration of varied sites of service work to advance the understanding of a complex set of interactions and relationships within and between service systems.
|
| |
Values Transformation |
|
Multi-year culture transformation project applying the IBM Tangible Culture approach.
|
| |
Acquisition Due Diligence |
|
Project to develop a tailored method and toolkit for the IBM acquisition strategy using the Tangible Culture approach.
|
| |
Solutioning Practices |
|
Project to understand the work practices of IT solution design in outsourcing engagements with a focus on integration across people, technology and divisions of labor.
|
| |
Patent Analytics |
|
Study of the people, processes and tools involved in patent processing, with particular interest in prior art search.
|
| |
Semantic Discovery |
|
Design of new tools to analyze data across two or more data sources to understand their similarity/commonality for more effective integration and utilization.
|
|
|
|
|
