With IBM Global Services being the largest IT services organization in the world, IBM has taken the lead in recognizing that college graduates need new skills to address business and technical issues in a service business environment. Because services depend critically on people working together and with technology to provide value for others, these new skills include the ability to integrate across traditional disciplinary areas to obtain globally effective solutions (rather than merely locally effective solutions). Service Science, Management and Engineering (SSME) is one approach to integrating a variety of disciplines, including areas in engineering, social sciences and management, to properly focus education and research on services.

Many universities around the world are developing new services-oriented courses and curricula; others are expanding their existing focus on services. But a significant effort is still needed to develop a truly cross-disciplinary approach to SSME. Attend this conference to share information and learn about the current status of SSME and to foster its advancement and development October 5 – 7, 2006 in New York.

The conference goals are to:

1. Demonstrate substantive results in the formation of multi-disciplinary Services Sciences, Management and Engineering.
   • Present ways SSME has been introduced into curricula to date.
   • Learn about services research underway or planned.
2. Outline a roadmap for establishing SSME as a legitimate discipline within the academic community.
   • Identify how practitioners can join with faculty and administrators to focus efforts on cross-functional, service-oriented courses and research.
   • Identify recommended actions for academia and governments.

• Original Call for Position Papers

• List of invited institutions.

• Direct questions to SSME

• Agenda       Conference Summary       Participants       Survey Report       Conference Papers  

Dates

Core Program Committee