Conference Papers |
University
and First Author
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Paper
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IBM
Wendy Murphy |
Position Paper Summary
 186KB
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Arizona State University
Mary Bitner
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Services Science Journey: Foundations, Progress, Challenges
45KB
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Arizona State University
Haluk Demirkan
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Process and Services Fusion for IBM SSME DemirkanGoul
45KB
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Azad University
Seyyed Mohsen Hashemi
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Leveraging E-Government and E-Business Services thru ISRUP E-Service Framework
255KB
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Carnegie Mellon University
Bill Hefley
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Legitimizing SSME in Academia: Critical Considerations
and Essential Actions
107KB
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Carnegie Mellon University
Majid Iqbal
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Getting students excited about services: Providing a context for their newly acquired knowledge
45KB
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Consortium for Service Innovation
Greg Oxton
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An Integrated Approach to Service Innovation
69KB
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Council of Graduate Schools
Eleanor Babco
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Moving the Service Science Concept to Curricular Reality
35KB
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Florida A&M
Edward Jones
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Strategy for Inserting SSME into the Undergraduate Experience at a Minority Serving Institution
57KB
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Harbin Insitiute of Technology
Xiao-Fei Xu
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The Current State and Development Plan of Research and Education on SSME in Harbin Intitute of Technology
96KB
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Helsinki Polytechnic Stadia
Taina Tukiainen
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Master's Program for Service Management at Helsinki Polytechnic Stadia
69KB
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Helsinki University of Technology
Suvi Nenonen
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Towards Customer Centric Physical and Virtual Environment –
Platform for Services
180KB
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Helsinki University of Technology
Paul Lillrank
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Constructing Service Machines - Global Sourcing of Knowledge Intensive Services
65KB
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Illinois Institute of Technology
Joel Goldhar
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Defining Services in the 21st Century: Directions for Research and Education
65KB
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Japan, National Institute for Science and Technology
Toshiaki Kurokawa
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Service Science - A Japanese Perspective: Pitfalls and Opportunities
58KB
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Katholieke Universiteit Leuven,
Guido Dedene
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A Research & Educational Framework for ICT/S Service Management
45KB
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Lappeenranta University of Technology
Vesa Salminen
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Challenges of Industrial Services Business Development
123KB
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Massachsetts Institute of Technology
Richard Larson
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Holistic Trinity of Services Sciences: Management, Social and Engineering Sciences
173KB
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Michigan Technological University
Sheryl Sorby
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Defining a Curriclum for Service Systems Engineering
39KB
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Naval Postgraduate School
Uday Apte
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Service Supply Chain in the Department of Defense: Opportunities and Challenges
103KB
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North Carolina State University
Steven G. Allen
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Service Science, Management and Engineering Curricula and Research at NC State University
54KB
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Ohio State University
Neeli Bendapudi
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Services Research Collaborations: Beyond the Ivory Tower
26KB
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Pace University
Olly Gotel
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Putting Requirements and Quality at the Core of Global Service Delivery:
Current Efforts and Future Plans at Pace University
29KB
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Pennsylvania State University
Terry Harrison
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Data Support Design for Services Science Modeling
57KB
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Portland State University
Dundar F Kocaoglu
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Defining the research agenda: Technology Management as a contributor to Service Sciences, Management and Engineering
70KB
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Rensselaer Polytechnic Institute
David Gautschi
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Industrialization of Services, An Agenda for a Scientific Management Approach to Services
51KB
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Rensselaer Polytechnic Institute
James M. Tien
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A Need to Focus on Research and Education in Services
51KB
Note: Full article will appear in September:
J.Systems Science and Systems Engineering Vol.15 No.3 September 2006 pp 257-283.
"On Services Research and Education" by James M. Tien and Daniel Berg.
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Rochester Institute of Technology
James W Jacobs, Jr.
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Service Management
29KB
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Rochester Institute of Technology
Jeffry A. Lasky.
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iLab.1: A University - Industry Collaboration to Enhance Health Plan Services
200KB
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SDA Bocconi School of Management, Milan
Paolo Pasini.
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Educating the Service Manager - Assessing Gaps and Opportunities
115KB
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SDA Bocconi School of Management, Milan
Vittoria Veronesi
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The Italian Approach to Facility Management: results of a field research
63KB
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Stanford University
Rafiq Dossani
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The Next Wave of Globalization:Relocating Service Provision to India
179KB
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Sun Yat-sen (Zhoushan) University
Jiangfan Li
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Research & Education in Service Economics & Management at CCSSR Sun Yat-sen University, China
88KB
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Tampere University of Technology
Marjatta Maula
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Knowledge-Intensive Services, Knowledge/Information Management and Dynamic Complexity
88KB
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Technion
Avishai Mandelbaum
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Service Engineering of Call Centers, Research, Teaching, Practice
243KB
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Texas A&M University
Valerie Taylor
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Interdisciplinary Design Program at Texas A&M University, Implications for a Services Science Program
158KB
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Tsinghua University
Jie Zhou
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Education and Research of Service Science and Technology in Tsinghua University
32KB
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Università degli Studi di Milano
Giovanni Righini
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SSME, Operations Research and Education
30KB
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Universität Karlsruhe (TH)
Christof Weinhardt
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Service Science, Management, Engineering and eOrganisations
KIT – Karlsruhe Institute of Technology, Universität Karlsruhe (TH)
Position Paper
73KB
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University College Dublin
Bryan Fynes
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Innovation in Services: From Service Concepts to Service Experiences
54KB
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University of Arizona
Robert Lusch
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The Services Dominant Mindset
38KB
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University of California, Los Angeles
Uday Karmarkar
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The Global Information Economy, Service Industrialization and the UCLA BIT Project
71KB
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University of California, Merced
Shawn Kantor
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Creating a New Management Program at UC Merced
25KB
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University of Crete
Christos Nikolaou
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Progress Report of Efforts towards a Research and Education agenda for Services Science in the EU and Greece
143KB
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University of Dublin
John Murray
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A Research Based Educational Initiative:
the Institute for International Services Innovation at Trinity College Dublin
75KB
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University of Manchester
Liping Zhao
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Services Sciences at Manchester - Bringing People, Business and Technology Together
113KB
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University of Maryland
Roland Rust
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SSME - Let's Not Forget About Customers and Revenue
130KB
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University of New Mexico
Nick V. Flor
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Actionable Process Thories: A Unique Selling Proposition for a Science of Services
51KB
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Universidade do Porto; University of New Orleans
João Falcão e Cunha
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A Master Program in Services Engineering and Management at University of Porto
165KB
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University of Pavia
Gianmario Motta
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Engineering of Digital Services – a new degree that integrates business process and information engineering
227KB
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University of Southern California, Marshall
Richard Chase
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Psychology of the Experience, The Missing Link In Service Science
44KB
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University of Tsukuba
Hideaki Takagi
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Research and Education of SSME in Japanese Universities
64KB
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Virginia Polytechnic Institute
Richard R. Perdue
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Quality System Management and Education in Service Environments
60KB
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Virginia Polytechnic Institute
Roberta S. Russell
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Bringing Service Sciences into the Curriculum
64KB
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VTT Technical Research Center of Finland
Pentti Vähä
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Service beyond - enabling technologies to boost service business
41KB
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