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SSME Summit : Education for the 21st Century : Papers

Conference Papers

University
and First Author
Paper
IBM
Wendy Murphy
Position Paper Summary Download this document in PDF format 186KB
Arizona State University
Mary Bitner
Services Science Journey: Foundations, Progress, Challenges Download this document in PDF format 45KB
Arizona State University
Haluk Demirkan
Process and Services Fusion for IBM SSME DemirkanGoul Download this document in PDF format 45KB
Azad University
Seyyed Mohsen Hashemi
Leveraging E-Government and E-Business Services thru ISRUP E-Service Framework Download this document in PDF format 255KB
Carnegie Mellon University
Bill Hefley
Legitimizing SSME in Academia: Critical Considerations and Essential Actions Download this document in PDF format 107KB
Carnegie Mellon University
Majid Iqbal
Getting students excited about services: Providing a context for their newly acquired knowledge Download this document in PDF format 45KB
Consortium for Service Innovation
Greg Oxton
An Integrated Approach to Service Innovation Download this document in PDF format 69KB
Council of Graduate Schools
Eleanor Babco
Moving the Service Science Concept to Curricular Reality Download this document in PDF format 35KB
Florida A&M
Edward Jones
Strategy for Inserting SSME into the Undergraduate Experience at a Minority Serving Institution Download this document in PDF format 57KB
Harbin Insitiute of Technology
Xiao-Fei Xu
The Current State and Development Plan of Research and Education on SSME in Harbin Intitute of Technology Download this document in PDF format 96KB
Helsinki Polytechnic Stadia
Taina Tukiainen
Master's Program for Service Management at Helsinki Polytechnic Stadia Download this document in PDF format 69KB
Helsinki University of Technology
Suvi Nenonen
Towards Customer Centric Physical and Virtual Environment ? Platform for Services Download this document in PDF format 180KB
Helsinki University of Technology
Paul Lillrank
Constructing Service Machines - Global Sourcing of Knowledge Intensive Services Download this document in PDF format 65KB
Illinois Institute of Technology
Joel Goldhar
Defining Services in the 21st Century: Directions for Research and Education Download this document in PDF format 65KB
Japan, National Institute for Science and Technology
Toshiaki Kurokawa
Service Science - A Japanese Perspective: Pitfalls and Opportunities Download this document in PDF format 58KB
Katholieke Universiteit Leuven,
Guido Dedene
A Research & Educational Framework for ICT/S Service Management Download this document in PDF format 45KB
Lappeenranta University of Technology
Vesa Salminen
Challenges of Industrial Services Business Development Download this document in PDF format 123KB
Massachsetts Institute of Technology
Richard Larson
Holistic Trinity of Services Sciences: Management, Social and Engineering Sciences Download this document in PDF format 173KB
Michigan Technological University
Sheryl Sorby
Defining a Curriclum for Service Systems Engineering Download this document in PDF format 39KB
Naval Postgraduate School
Uday Apte
Service Supply Chain in the Department of Defense: Opportunities and Challenges Download this document in PDF format 103KB
North Carolina State University
Steven G. Allen
Service Science, Management and Engineering Curricula and Research at NC State University Download this document in PDF format 54KB
Ohio State University
Neeli Bendapudi
Services Research Collaborations: Beyond the Ivory Tower Download this document in PDF format 26KB
Pace University
Olly Gotel
Putting Requirements and Quality at the Core of Global Service Delivery: Current Efforts and Future Plans at Pace University Download this document in PDF format 29KB
Pennsylvania State University
Terry Harrison
Data Support Design for Services Science Modeling Download this document in PDF format 57KB
Portland State University
Dundar F Kocaoglu
Defining the research agenda: Technology Management as a contributor to Service Sciences, Management and Engineering Download this document in PDF format 70KB
Rensselaer Polytechnic Institute
David Gautschi
Industrialization of Services, An Agenda for a Scientific Management Approach to Services Download this document in PDF format 51KB
Rensselaer Polytechnic Institute
James M. Tien
A Need to Focus on Research and Education in Services Download this document in PDF format 51KB
Note: Full article will appear in September: J.Systems Science and Systems Engineering Vol.15 No.3 September 2006 pp 257-283. "On Services Research and Education" by James M. Tien and Daniel Berg.
Rochester Institute of Technology
James W Jacobs, Jr.
Service Management Download this document in PDF format 29KB
Rochester Institute of Technology
Jeffry A. Lasky.
iLab.1: A University - Industry Collaboration to Enhance Health Plan Services Download this document in PDF format 200KB
SDA Bocconi School of Management, Milan
Paolo Pasini.
Educating the Service Manager - Assessing Gaps and Opportunities Download this document in PDF format 115KB
SDA Bocconi School of Management, Milan
Vittoria Veronesi
The Italian Approach to Facility Management: results of a field research Download this document in PDF format 63KB
Stanford University
Rafiq Dossani
The Next Wave of Globalization:Relocating Service Provision to India Download this document in PDF format 179KB
Sun Yat-sen (Zhoushan) University
Jiangfan Li
Research & Education in Service Economics & Management at CCSSR Sun Yat-sen University, China Download this document in PDF format 88KB
Tampere University of Technology
Marjatta Maula
Knowledge-Intensive Services, Knowledge/Information Management and Dynamic Complexity Download this document in PDF format 88KB
Technion
Avishai Mandelbaum
Service Engineering of Call Centers, Research, Teaching, Practice Download this document in PDF format 243KB
Texas A&M University
Valerie Taylor
Interdisciplinary Design Program at Texas A&M University, Implications for a Services Science Program Download this document in PDF format 158KB
Tsinghua University
Jie Zhou
Education and Research of Service Science and Technology in Tsinghua University Download this document in PDF format 32KB
Universit? degli Studi di Milano
Giovanni Righini
SSME, Operations Research and Education Download this document in PDF format 30KB
Universit?t Karlsruhe (TH)
Christof Weinhardt
Service Science, Management, Engineering and eOrganisations KIT ? Karlsruhe Institute of Technology, Universit?t Karlsruhe (TH) Position Paper Download this document in PDF format 73KB
University College Dublin
Bryan Fynes
Innovation in Services: From Service Concepts to Service Experiences Download this document in PDF format 54KB
University of Arizona
Robert Lusch
The Services Dominant Mindset Download this document in PDF format 38KB
University of California, Los Angeles
Uday Karmarkar
The Global Information Economy, Service Industrialization and the UCLA BIT Project Download this document in PDF format 71KB
University of California, Merced
Shawn Kantor
Creating a New Management Program at UC Merced Download this document in PDF format 25KB
University of Crete
Christos Nikolaou
Progress Report of Efforts towards a Research and Education agenda for Services Science in the EU and Greece Download this document in PDF format 143KB
University of Dublin
John Murray
A Research Based Educational Initiative: the Institute for International Services Innovation at Trinity College Dublin Download this document in PDF format 75KB
University of Manchester
Liping Zhao
Services Sciences at Manchester - Bringing People, Business and Technology Together Download this document in PDF format 113KB
University of Maryland
Roland Rust
SSME - Let's Not Forget About Customers and Revenue Download this document in PDF format 130KB
University of New Mexico
Nick V. Flor
Actionable Process Thories: A Unique Selling Proposition for a Science of Services Download this document in PDF format 51KB
Universidade do Porto; University of New Orleans
Jo?o Falc?o e Cunha
A Master Program in Services Engineering and Management at University of Porto Download this document in PDF format 165KB
University of Pavia
Gianmario Motta
Engineering of Digital Services ? a new degree that integrates business process and information engineering Download this document in PDF format 227KB
University of Southern California, Marshall
Richard Chase
Psychology of the Experience, The Missing Link In Service Science Download this document in PDF format 44KB
University of Tsukuba
Hideaki Takagi
Research and Education of SSME in Japanese Universities Download this document in PDF format 64KB
Virginia Polytechnic Institute
Richard R. Perdue
Quality System Management and Education in Service Environments Download this document in PDF format 60KB
Virginia Polytechnic Institute
Roberta S. Russell
Bringing Service Sciences into the Curriculum Download this document in PDF format 64KB
VTT Technical Research Center of Finland
Pentti V?h?
Service beyond - enabling technologies to boost service business Download this document in PDF format 41KB