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We invited any interested parties on our distribution list for the SSME conference to
participate in this short survey.
To date, we received 68 completed surveys.
Follow on work will be considered.
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Survey Question
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Most Frequent Answers
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Question 1: What journals comes to mind when you think of service science? List at most three.
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Journal of Service Research
International Journal of Service Industry Management
Journal of Marketing
Harvard Business Review
Communications of the ACM (Association for Computing Machinery)
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Question 2: What web sites do you routinely access for service science information?
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IBM Research
Google
Center for Excellence in Service
Center for Services Leadership
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Question 3: What are the best books or articles you have read in the last 6 months related to service science? List at most three.
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CACM Special Issue July 2006
Service Management: Operations, Strategy, and Information Technology; Fitzsimmons and Fitzsimmons
Articles or books by Vargo & Lusch about Service Dominant Logic
The World is Flat; Thomas L. Friedman
Articles or books by Scott Sampson about Unified Services Theory
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Question 4: What institution, organization, or professional association comes to mind when you think of service science?
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IBM
INFORMS Institute for Operations Research and Management Sciences
American Marketing Association
POMS Production and Operations Management Society
Center for Excellence in Service
Center for Services Leadership
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Question 5: What conferences are best known for service science topics and interest? List at most three.
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Frontiers in Service
POMS Production and Operations Management Society
Quality in Service (QUIS)
ASU Center for Services Leadership Symposium
IEEE conferences
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Question 6: What research organization is doing the most important service science work today?
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IBM
Center for Excellence in Service
Center for Services Leadership
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Question 7: What university and degree programs related to service science are most respected ? List at most three.
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Arizona State University
Not sure
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Question 8: Who or what institutions are currently providing research funding on service science topics?
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IBM
US National Science Foundation
Japan METI, NEDO
Networked European Software and Services Initiation (NESSI)
Tekes, Finland
UK Engineering and Physical Sciences Research Council (EPSRC)
European Commission
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Question 9: What is the main focus of service research at your institution? Of those you listed, which are important now, and which for tomorrow?
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For both today and tomorrow:
Service Engineering
Service Productivity
Innovation in Services
Interaction Design
Internationalization of Services
Entrepreneurship
Informatics for Services
Management of Technology
Competing through Service
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Question 10: What business or firm do you think is most continuously innovative in service?
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Amazon
IBM
Google
Disney
Starbucks
Wal-Mart
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