Survey Report
We invited any interested parties on our distribution list for the SSME conference to participate in this short survey. To date, we received 68 completed surveys. Follow on work will be considered.
| Survey Question | Most Frequent Answers |
| Question 1: What journals comes to mind when you think of service science? List at most three. |
Journal of Service Research International Journal of Service Industry Management Journal of Marketing Harvard Business Review Communications of the ACM (Association for Computing Machinery) |
| Question 2: What web sites do you routinely access for service science information? |
IBM Research Center for Excellence in Service Center for Services Leadership |
| Question 3: What are the best books or articles you have read in the last 6 months related to service science? List at most three. |
CACM Special Issue July 2006 Service Management: Operations, Strategy, and Information Technology; Fitzsimmons and Fitzsimmons Articles or books by Vargo & Lusch about Service Dominant Logic The World is Flat; Thomas L. Friedman Articles or books by Scott Sampson about Unified Services Theory |
| Question 4: What institution, organization, or professional association comes to mind when you think of service science? |
IBM INFORMS Institute for Operations Research and Management Sciences American Marketing Association POMS Production and Operations Management Society Center for Excellence in Service Center for Services Leadership |
| Question 5: What conferences are best known for service science topics and interest? List at most three. |
Frontiers in Service POMS Production and Operations Management Society Quality in Service (QUIS) ASU Center for Services Leadership Symposium IEEE conferences |
Question 6: What research organization is doing the most important service science work today? |
IBM Center for Excellence in Service Center for Services Leadership |
| Question 7: What university and degree programs related to service science are most respected ? List at most three. |
Arizona State University Not sure |
| Question 8: Who or what institutions are currently providing research funding on service science topics? |
IBM US National Science Foundation Japan METI, NEDO Networked European Software and Services Initiation (NESSI) Tekes, Finland UK Engineering and Physical Sciences Research Council (EPSRC) European Commission |
| Question 9: What is the main focus of service research at your institution? Of those you listed, which are important now, and which for tomorrow? |
For both today and tomorrow: Service Engineering Service Productivity Innovation in Services Interaction Design Internationalization of Services Entrepreneurship Informatics for Services Management of Technology Competing through Service |
| Question 10: What business or firm do you think is most continuously innovative in service? |
Amazon IBM Disney Starbucks Wal-Mart |
