COgnitive Adaptive Computer Help (COACH) is an adaptive help system that monitors a user's actions. When a user begins an unfamiliar task, COACH will proactively present advice to the user. User's may also explicitly request help information. In either case, COACH uses a user model to estimate the user's level of experience with the current task, then chooses articles from a database of help information.
COACH technology is OS/2's WarpGuide, which will part of OS/2 version 4.0. WarpGuides combine the flexibility of more traditional GUI dialogs with a more focused, step-by-step, wizard approach.
Mike Wirth - Manager USERSoft (User System Ergonomics Research Software)
650 Harry Road
San Jose, CA 95120-6099
Last updated: September 30, 1996.