COACH keeps track of the user's experience for all steps of all tasks that it knows about. It stores things like:
COACH does not store things like:
COACH uses the information it gathers to choose how it assists you. For example, if you haven't done something in a while, COACH might automatically provide assistance when you begin the task (instead of waiting for you to ask for it). Also, when help information is displayed, COACH has up to four different levels (from novice to advanced) of information that it can present. COACH uses the information it has stored about you to decide which level of information would be most helpful. If you're unfamiliar with a task, COACH explains the easiest way to complete your task. If you've done the task often, COACH explains the options and tricks you may be interested in. You can always access the other help levels by clicking on the blue information dot near the top right of the 'cue card' (the help bubble).
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Mike Wirth - Manager USERSoft (User System Ergonomics Research Software)
650 Harry Road
San Jose, CA 95120-6099
Last updated: September 30, 1996.